Privacy Policy
Last modified: 2025.03.25
This document has been translated for your convenience. In case of any inconsistency between the translated version and the Korean version, Korean version takes precedence.
Hancom Inc. (hereinafter referred to as 'Hancom' or the 'Company') complies with laws, regulations, and guidelines for personal information protection and establishes and publishes a personal information processing policy to protect users' personal information and rights and to smoothly handle complaints related to personal information.
The Company complies with the relevant laws and personal information protection regulations and guidelines of the Republic of Korea that are mandatory for the personal information controllers, and establishes the Privacy Policy and opens to the public.
This Privacy Policy applies to the services, the table of contents is as follows:
- Purpose of Personal Information Collection and Utilization
- List of Personal Information, and Personal Information Retention and Utilization Period
- Procedure and Method of Personal Information Destruction
- Consignment of Personal Information Processing
- Right of User and Legal Representative and Right Exercise
- Matters Concerning the Installation, Operation, and Refusal of Automatic Personal Information Collection Devices
- Customer Service Regarding Personal Information
- Matters Concerning Measures to Ensure the Personal Information Safety
- Obligation to Give Notice before Changing the Privacy Policy
1. Purpose of Personal Information Collection and Utilization
The company collects personal information as follows for smooth consultation, service application, and consultation.
In terms of inquiry management, personal information is used to handle requests such as complaints and inquiries, and give notices.
Personal information is used to analyze user access frequency or service usage statistics.
2. List of Personal Information, and Personal Information Retention and Utilization Period
The Company processes and retains personal information within the retention period agreed upon when collecting personal
information from users or within the retention period in accordance with the law.
Relevant Statutory Provisions | Purpose of Collection and Use | Items of collection | Retention and Utilization Period |
Subparagraph 4 (Contract Execution), Article 15(1) of Personal Information Protection Act | [General inquiries] Record inquires | Name, email address | 3 years |
[Viewer usage request for business service] Viewer usage request process | [Organization representative] Name, email address, mobile number |
The Company processes the users' personal information only within the scope specified in the purpose of processing, and provides personal information to a third party only when the information subject consents or the situation falls under special provisions of the law, and otherwise the Company shall not provide the users' personal information to a third party.
3. Procedure and Method of Personal Information Destruction
In principle, information shall be destroyed without delay after the purpose of collecting and using personal information is achieved. Destruction procedures and methods are as follows.
a. Disposal procedure
The Company classifies the personal information for which the reason for destruction occurred and destroys the personal information with the approval of the person in charge of personal information protection of the Company.
b. Disposal method
Personal information printed on paper is destroyed by grinding or incineration with a shredder. The personal information stored in the electronic file form is deleted in an unrecoverable technical manner.
4. Consignment of Personal Information Processing
The company entrusts and operates your personal information to an external professional company in order to provide services, and stipulates necessary matters for the safe management of personal information during consignment contracts in accordance with the relevant statutes.
The details of the company's personal information consignment processing agency and consignment work are as follows.
Consignee | Details of consignment | Personal Information Retention and Utilization Period |
Amazon Web Serivce(Seoul region) | System development, operation, and data storage for service offer | Until membership withdrawal or termination of consignment contract |
BESPIN GLOBAL Inc | AWS Infrastructure Maintenance Tasks | |
NAVER CLOUD | Sending large-size email and automatic email | |
MetaM | Operation of customer center for efficient customer consultation | 3 years |
5. Right of User and Legal Representative and Right Exercise
Service user can exercise the right to the Company at any time, such as viewing, correcting, deleting, or requesting suspension of processing of personal information. Right can be exercised through a legal representative or a delegated proxy by submitting the document of delegation, Annex "the Enforcement Regulation of Personal Information Protection." The Inspection Request team for personal information will provide the form of the document of delegation upon the form request.
A. You can exercise your rights regarding personal information by sending a document or e-mail, or via fax, etc. in accordance with the relevant laws and regulations, and the Company will take actions without delay.
B. Rights can also be exercised through an agent, such as the user's legal representative or a person authorized to do so. In this case, you must submit a power of attorney in accordance with the “Notice on Personal Information Processing Methods.”
C. The user's right to request access to and suspension of processing of personal information may be restricted in accordance with relevant laws and regulations.
D. Requests for correction or deletion of personal information cannot be requested if the personal information is specified as the subject of collection in other laws and regulations.
E. The Company shall verify the identity of the user or their representative when they request access, correction, deletion, suspension of treatment based on the rights of the user.
You can refer to the information in 7. Customer Service Regarding Personal Information to contact the Chief Privacy Officer or grievance department. to make your inquiry regarding personal information.
6. Matters concerning the installation, operation, and refusal of automatic personal information collection devices
A. Guides on the use of Cookie for membership.
a. What is a cookie?
The Company uses and saves cookies in the member authentication section where you log in to provide a customized service for you. Cookies are text files that are automatically generated in your web browser when you access the website. This cookie will be automatically deleted when you log out (Log-out) and close your web browser.
b. Purpose of use
Cookies store and utilize your visit and usage behavior of the Hancom services and websites, IP address, browser type, connection server, server location, and response to certain ads. When a customized service is provided, user's personal information is not provided.
c. How to Refuse to Save Cookies
Users reserve the rights to choose to install cookies. Users can adjust web browser settings to accept or refuse cookies. However, refusing to save cookies may limit the use of some services.
A) How to access cookie settings in Internet Explorer
* Tools → Internet Options → Privacy → Advanced → Cookies in Settings
B) How to access cookie settings in Microsoft Edge
* At the top of the web browser, select [Settings and more] → [Settings] → [Site permissions] → [Cookies and site data]
C) How to access cookie settings in Chrome
* At the top of the web browser, click on the three dots and [Settings] → [Privacy and security] → [Cookies and other sate data]
B. Guides on Google Analytics
a. The Company uses Google Analytics, a web analytics service provided by Google LLC (hereinafter referred to as "Google") to better serve customers. Through this, we analyze how you use the service and identify demand to improve the service and product.
b. Google Analytics uses the Cookie key to collect how you use your website.
c. Google sends and stores information collected through cookies to Google servers in the United States.
d. Google may provide this information to third parties, if required by law, or to third parties that process it on behalf of Google.
e. Unless you specifically refuse to use cookies, you agree to use all information generated through Google Analytics and cookies created during your company's service use.
f. Information on Google's privacy can be found here.
g. If you want to refuse data collection by Google Analytics, you can either set it up on Google's site or refuse to save cookies via [How to Refuse to Save Cookies] above. However, please note that refusing to save cookies may limit the use of some services that require login, and that you are solely responsible for them.
C. Behavior information
a. Microsoft Clarity
Microsoft Clarity is a user behavior analytics tool that helps understand how users are interacting with a website through session
replays and heatmaps.
Microsoft Clarity uses Cookies to collect how users use the website.
If the user wants to refuse data collection, he/she can either set it up on Microsoft Clarity's site or refuse to save cookies via [How to Refuse to Save Cookies] above. However, please note that refusing to save cookies may limit the use of some services that require login, and that you are solely responsible for them.
Information on Microsoft's privacy can be found here.
D. Guides on AB Tasty
a. The Company uses the digital testing platform AB Tasty (hereinafter referred to as "AB Tasty") from AB Tasty, Inc. to provide better services to customers.
b. AB Tasty uses cookies to collect information about how you interact with our website.
c. The cookies data may be used to create and analyze anonymized user profiles. The cookie data collected and used by AB Tasty to provide better services is as follows:
1) Browser information (browser type and language)
2) User device information (device type, operating system, resolution, etc.)
3) Visited pages, major behaviors, usage time, visual engagement data
4) User location data inferred from IP address
d. Although the user's IP address is collected by cookies, it is anonymized and deleted immediately after processing to ensure that no data is stored.
e. Users can delete cookies from their browser at any time. More information about cookies can be found here.
f. Users also have the option to decline participation in tests. Instructions for opting out of testing can be found here.
g. Additional information regarding the protection of personal data can be found here.
h. The data subject may at any time object to the processing of the relevant data.
7. Customer Service Regarding Personal Information
The company shall designate the privacy protection officer and the person in charge of personal information management as follows in order to handle complaints related to personal information protection and personal information and grievance department.
A. Chief Privacy Officer, CPO
- Name: Jang Seunghyeon
- Affiliated and Position: Head Manager / AI Business Division
B. Request for viewing of personal information and grievance department
- Department in charge: CX Team
- Email: eprivacy@hancom.com or privacy@hancom.com
- Phone number: 1566-5192
C. Rights and Interests Infringement and Protection
The users can inquire about damage relief and consultation regarding personal information infringement to the following agencies. The agencies below are separate organizations from the company. If you are not satisfied with the company's own personal information complaint handling and damage relief results, or if you need more detailed help, please contact us.
- Personal Information Dispute Mediation Committee (http://kopico.go.kr / (82)1833-6972)
- Personal Information Infringement Reporting Center (http://privacy.kisa.or.kr / (82)118)
- Cyber Investigation Department of the Supreme Prosecutors' Office (http://www.spo.go.kr / (82)1301)
- Cyber Investigation Bureau of National Police Agency (https://ecrm.cyber.go.kr / (82)182 caller-paid)
8. Matters Concerning Measures to Ensure the Personal Information Safety
Hancom takes the following measures for securing safety of personal information of its users:
A. Confidential personal information is encrypted.
Confidential personal information including user passwords is encrypted to store and manage.
B. Efforts are made to secure personal information against hacking or computer virus.
The company has installed privacy processing system with protection measures for external breach to prevent loss, theft, leakage, alteration, outside intrusion, hacking, etc.
C. Minimized the number of staff allowed to access personal information and provided training.
It minimizes the number of employees who process personal information, and reduces the risk of personal information leakage by blocking the use of external Internet services on important PCs. In addition, we provide regular training on personal information protection obligations and security.
D. Verification Acquisition and Maintenance for Information Security Activities and Management Systems
Every year, the Company is certified for the ISMS-P, which is the information protection and privacy protection management protocols, and for the ISO27001, which is an information security management system, and the Company constantly checks and monitors to improve the internal system.
9. Obligation to Give Notice before Changing the Privacy Policy
When the Company revises the Privacy Policy, it will provide notice of the changes within the Service or through an appropriate electronic method, specifying the reason for the revision and the effective date.